Terms of Service

1. Who we are and agreeing to these Terms

Compyle (the "Service", at compyleapp.com) is operated from Melbourne, Victoria, Australia by [Owner to add: legal entity name and ABN/ACN] ("Compyle", "we", "us"). By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Acceptable Use Policy. If you do not agree, do not use the Service.

The Service is in early access. Features, limits and prices may change as we learn what works, and we will tell you before changes that affect something you have already paid for.

2. What the Service does

• Profile: stores your education, experience, projects, skills and other details.
• Tailored documents: generates a resume and cover letter (as PDFs) from your saved profile and a job ad you paste.
• Job ad checks: reads a job ad and flags things such as required skills, seniority and wording about work rights, sponsorship or security clearance, and tracks your applications.
• Other tools: interview preparation and LinkedIn suggestions, where available.

The Service uses AI language models supplied by third parties (see the Privacy Policy for who and where). It is designed to build documents only from information in your profile, but see section 4.

3. Your account

• You must be at least 16.
• Give accurate information and keep your password secure. You are responsible for activity under your account. Tell us promptly at support@compyleapp.com if you think it has been accessed without permission.
• One account per person. Creating extra accounts to get around quotas or to claim an offer more than once is not allowed.

4. AI output: you must check it before you send it

• Best-effort safeguards: we use prompts and automated checks to keep output grounded in your profile and to drop claims we cannot find support for, and we may show warnings. These checks are best-effort and will not catch everything.
• No guarantee of results: we do not promise that you will get an interview, a job offer, a pass through any employer's applicant tracking system, or any other outcome.
• No professional advice: the Service does not give legal, career, immigration or other professional advice.
• Don't submit anything false: do not use output that misrepresents you. Section 11 and the Acceptable Use Policy apply.

5. Visa and work-rights information is not advice

Compyle highlights wording in job ads that may relate to work rights, sponsorship, citizenship, residency or security clearance (for example, an Australian citizens-only role), and may show an eligibility risk level. This is an automated reading of the ad text. It can be wrong or incomplete, it does not consider your personal circumstances, and it is not immigration or legal advice and not a prediction of any visa outcome. Compyle is not a registered migration agent and does not provide immigration assistance. Always read the full job ad, ask the employer if unsure, and check your visa conditions with your education provider's international student service, the relevant government department or a registered migration agent (or equivalent in your country).

6. Plans, billing and cancellation

6.1 Plans

• Free: up to 5 applications per month.
• Pro: USD $19 per month, up to 50 applications per month.
• Premium: USD $49 per month, unlimited applications, subject to fair use (we may limit abusive or automated use).
• Student Pass: USD $49 once, for 90 days of Premium access. See section 7.

Prices and what is included are shown when you check out and are in US dollars unless shown otherwise. Any applicable taxes are shown at checkout. Payments are handled by Stripe; we never see your full card details.

6.2 Auto-renewal

Pro and Premium are subscriptions. They renew automatically each month at the then-current price until you cancel, and by subscribing you authorise us (through Stripe) to charge your payment method each period. The Student Pass is a one-off payment and does not renew.

6.3 Cancelling

You can cancel at any time in the billing section of Settings (which opens the Stripe customer portal), or by emailing billing@compyleapp.com. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. When a subscription ends, your account moves to the Free plan; your data stays in your account.

6.4 Refunds

We review every refund request in good faith. If you were charged by mistake or twice, or the Service did not work as described and we could not fix it within a reasonable time, contact billing@compyleapp.com and we will refund the affected amount where that is fair. Otherwise, fees for a billing period that has already started are generally not refunded, and we do not pay refunds pro rata for unused time after you cancel, except where the law requires it.

Your legal rights are not affected. Our services come with guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded. If there is a major failure with the Service you are entitled to cancel and receive a refund for the unused portion and compensation for any other reasonably foreseeable loss, and for other failures to have the problem fixed within a reasonable time. If you live outside Australia you may have similar statutory rights, including cooling-off or withdrawal rights for digital services, that these Terms do not take away.

7. Student offers

We offer two student options. Both are for students and recent graduates who use their own account for their own job search.

• Free 90-day Premium with an academic email: if you submit a valid academic email address (for example ending in .edu, .edu.au or .ac.uk), your account is upgraded to Premium for 90 days. This is automatic once per account and once per academic email address. Later requests may need manual review, and we may ask for proof of enrolment.
• Student Pass (USD $49 one-off): buy the pass, then confirm your student status with an academic email. Once confirmed, you get 90 days of Premium access from the activation date, with no recurring charges. If you already have a paid subscription, it is cancelled when the pass is activated. If the email you give is not recognised as an academic address, your payment is converted into 90 days of Premium access instead, and you can contact us with proof of enrolment.

When the 90 days end, the account returns to the Free plan unless you subscribe. We may withdraw an offer from anyone who gives false details, uses someone else's academic email, or repeatedly claims the offer. The student ID or other document you upload to verify your status is used only for verification (see the Privacy Policy).

8. Using your own AI key (optional)

By default the Service uses AI providers that we arrange. You may instead add your own key for a supported AI provider in Settings. If you do, requests are sent to that provider under your own account, you are responsible for any charges and for complying with that provider's terms, and we do not control that provider's availability, pricing or data handling. Keep your key private; do not share or resell access through the Service. You can remove your key at any time.

9. Your content and the documents we generate

• You own it. You keep ownership of what you put into the Service (your profile, uploads and job ads) and of the resumes and cover letters generated for you, and you may use them anywhere, including sending them to employers.
• Our licence from you. You give us a limited, non-exclusive licence to host, process and transmit your content, including sending it to AI providers, only to provide the Service to you and to keep it secure and working. This ends when you delete your account, subject to the retention rules in the Privacy Policy. We do not use your content to train AI models.
• Similar output. AI may produce similar wording for different users, and we do not promise generated text is unique.
• You have the right to submit it. You promise that what you upload is yours or that you are allowed to use it, and that it does not infringe anyone's rights. Do not enter other people's personal information (for example referee details) without their permission.

10. Our intellectual property

The Service, including its software, design, templates, prompts and branding, belongs to us or our licensors and is protected by law. You may not copy, resell, reverse engineer or attempt to extract source code from it, or use our name and logo without written permission, except as the law allows.

11. Acceptable use

You must follow the Acceptable Use Policy. In short, do not use the Service to deceive employers about your qualifications or history, break the law, attack or overload the Service, scrape it, share your account, or get around quotas or rate limits. If you do, we may suspend or end your account.

12. Availability and third parties

We aim to keep the Service running but, especially during early access, it may have outages, errors or slow periods, and it depends on third parties (hosting, AI providers, payments, email) that we do not control. PDFs are compiled from LaTeX and we try, but cannot promise, that every layout will be perfect. Keep your own copies of important documents.

13. Consumer guarantees and liability

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified by agreement. For example, our services come with guarantees that they will be provided with due care and skill and be fit for the purpose we told you about.

Subject to that, and to the maximum extent the law allows:

• the Service is provided "as is" and "as available", and we give no other warranty that it will be uninterrupted, error-free or that AI output will be accurate or suitable (section 4);
• we are not liable for indirect or consequential loss, or loss of opportunity, profit or data, including a missed interview, lost job opportunity or any decision an employer or authority makes about you based on documents you submitted;
• our total liability for a claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Where a consumer guarantee under the Australian Consumer Law applies and the law allows us to limit liability, our liability is limited to resupplying the service or paying the cost of having it resupplied.

Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

14. Your responsibility to us

To the extent the law allows, you agree to cover reasonable losses we suffer from a third-party claim caused by your breach of these Terms or the Acceptable Use Policy, or by content you submit that you have no right to use. This does not apply to anything caused by our own fault.

15. Suspension, ending your account and deletion

• You can delete your account at any time in Settings. Deletion works as described in the Privacy Policy. Cancel any paid subscription first (section 6.3).
• We may suspend or end your account if you seriously or repeatedly breach these Terms or the Acceptable Use Policy, if we reasonably believe the account is being used to harm others or the Service, or if the law requires. Where reasonable we will tell you why and give you a chance to respond first. We may also close an account that has been inactive for more than 12 months, after giving you notice by email.
• If we end a paid account without your breach, we will refund the unused part of what you prepaid.
• Sections that by their nature should continue (including 9, 10, 13 and 14) survive ending your account.

16. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia. If you have a problem, please email support@compyleapp.com first so we can try to sort it out; we will respond within a reasonable time. If we cannot resolve it, either of us may ask to try mediation before starting court proceedings, but this does not stop either of us from going to court or seeking urgent relief. Subject to any right you have under the Australian Consumer Law or other mandatory law to bring a claim somewhere else, the courts of Victoria and the Federal Court of Australia have non-exclusive jurisdiction.

17. Changes to these Terms

We may update these Terms. For material changes we will give you at least 30 days' notice by email or in the Service before they take effect (or shorter where the change is required by law or is in your favour). If you do not agree, you can stop using the Service and delete your account before the change takes effect. If you keep using it afterwards, the new Terms apply.

18. General

These Terms and the policies they refer to are the whole agreement between you and us about the Service. If a part is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your account to someone else. We may transfer our rights and duties to a successor of the business.

19. Contact

• General and support: support@compyleapp.com
• Billing and refunds: billing@compyleapp.com
• Legal notices: legal@compyleapp.com
• Operator: [Owner to add: legal entity name and ABN/ACN]
• Post: [Owner to add: business or postal address], Melbourne, Victoria, Australia